Why do we only remember poor customer service?
Yesterday I went to apply for an new LPG connection with HP gas and was dumbfounded by their attitude when one of them said it would take me atleast 2 months before I get my connection and might take even longer. Though written in the website that it is not mandatory to take the stove along with the connection they insisted it was compulsory to buy the stove from them. Further more it was even surprising when the guy asked me to apply for a new connection with Bharat Petroleum instead as their service was good and also I can expect the connection in about a week. Asking a prospective customer to go to a competitor was indeed outrageous! Yes, these are the same guys who say "Pure bhi - Poora bhi" and "Promise yehi - weight sahi"
I was disappointed - terribly. I vowed then and there that I would look elsewhere for a new connection and even if Iam to take HP I will not take it from that agency. We remember bad customer service because it does leave a bad taste in the mouth.
3 Comments:
its very touchy sub now in indian so called cities. Why don't u lodge a formal complaint in thier web site. Forget about the outcome. Still give it a try. :)
I did dash off an e-mail to the HPCL authorities ... but sadly these "fatly" paid bosses at PSUs dont care about anything else - So what if their company doesnt have market share - They dont lose their jobs! They can always run behind the unions ... We can't do anything about it!
Orey Sathi Mere Hathi Pani patta leda ilantivi chesthunnavu .Bye
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